Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
What is your return policy?
When will my order ship?
About Keepsakes Products
Can a personalized keepsake really be shipped to me in 24 hours?
Can I order multiple fingerprint keepsakes and have them in time for the funeral?
Do you share fingerprint images with any third parties?
How do I care for my Legacy Touch Keepsakes?
What is the Legacy Touch Keepsakes PIN?
Shipping & Returns
Do you ship to my country?
How much does shipping cost?
When will my order ship and what are my shipping charges?
What is the return policy?
How do I return my product?
I received the wrong product.
Do you offer a product warranty on keepsakes?
Privacy Policy
Payment & Billing
Do I have to pay sales tax?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?