A Loved One's PIN is not required to buy an eGift Card; however, the recipient will need a PIN to buy fingerprint keepsakes.
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A Loved One's PIN, which uniquely identifies the fingerprint, is not required to purchase an eGift Card; however, a PIN will be required to order a fingerprint keepsake. The PIN is created by our partner funeral homes when they upload the prints into our system. Please check with the family to ensure that a PIN exists before purchasing a Legacy Touch eGift Card.
If a PIN does not exist for any reason, but fingerprints of the deceased Love One are available from another source (eg. from military or hospital records, etc.), please contact us for assistance in uploading those prints and creating a PIN.
We work very hard with our email providers to make sure that our emails get delivered with a high degree of reliability. However, sometimes our emails get blocked or flagged as spam or junk by highly sensitive filters. Please have the recipient check their junk/spam folder and make sure that "ltkeepsakes.com" is on their list of allowed senders (whitelist).
If you had the eGift Card emailed directly to the recipient, you should have received an emailed copy of all the pertinent details for the eGift Card (recipient email, gift code, gift amount, etc.) in addition to your order confirmation email. This let's you know that the delivery system has successfully sent out the email to the address you provided. If you didn't receive these details, or you made a mistake in the recipient's email address, please call Customer Service toll free at (855) 802-6800 as soon as possible with your order number and email addresses.
No, our eGift Cards cannot be reloaded or have value added to them. However, it's just as easy to purchase another one and multiple eGift Cards can be redeemed on a single order.