Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much does shipping cost?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
About Keepsakes Products
Can a personalized keepsake really be shipped to me in 24 hours?
Can I order multiple fingerprint keepsakes and have them in time for the funeral?
Do you share fingerprint images with any third parties?
How do I care for my Legacy Touch Keepsakes?
What is the Legacy Touch Keepsakes PIN?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Do you offer a product warranty on keepsakes?
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?