Product Warranty

Thank you for purchasing your Legacy Touch keepsake

Your beautiful keepsakes are quality heirlooms worth protecting. When not in use, we recommend storing them individually, in an airtight bag to guard from humidity.

Treat your pieces with the respect they deserve, avoiding all chemicals (including chlorine), which can be damaging to fine metals. Lockets and urn pendants carry precious photos and ashes. For this reason, they should not be submerged in water. Quality jewelry should always be shielded from hairspray, bug spray, lotions, and swimming pools. Care for your keepsakes, and they will return the favor with many years of cherished comfort.

At Legacy Touch, our keepsakes are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Legacy Touch will repair or replace the piece at no cost to the customer.

The warranty does not cover pieces that have inscription errors made by the customer, pieces that are discolored due to environmental factors, pieces that are discolored due to allergic reactions, and pieces that have been abused or neglected by the customer.

For orders with inscription errors made by the customer or funeral director, a 50% off discount will be applied to your keepsake replacement order. Freight for returns due to errors made by the customer/funeral director will be paid by the customer/funeral home.

To obtain warranty service, please contact Legacy Touch Customer Service at A Return Material Authorization (RMA), which will be provided by Legacy Touch, is required for all returns/exchanges. Materials must be received within 30 days from the date that the RMA was issued. Any materials returned without an RMA will not be processed.

Ring Re-sizing

Sterling Silver and 14k Gold Rings can be resized within one full size and Stainless Steel Rings can be resized within a half size. Some sizes may be limited, please Contact Customer Service for more information. There is a $35 resizing fee and customer pays inbound shipping costs. You may also visit your local jeweler to have your ring resized. Please note, due to the hardness of the metal, Titanium Rings cannot be resized.