Legacy Touch Keepsake Warranty
At Legacy Touch, we are committed to providing beautiful, high-quality, personalized keepsakes. Our keepsakes are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Legacy Touch will repair or replace the piece at no cost to the customer. Knives, lighters, and cigar cutters carry a limited lifetime manufacturer warranty and LED bases carry a 30 day warranty. The warranty does not cover pieces that have inscription errors made by the customer, pieces that are discolored due to environmental factors, pieces that are discolored due to allergic reactions, pieces that have been abused or neglected by the customer, or worn rhodium plating due to use.
For orders with inscription errors made by the customer or funeral director, a 50% off discount will be applied to your keepsake replacement order. Freight for returns due to errors
made by the customer/funeral director will be paid by the customer/funeral home.
To obtain warranty service, please contact Legacy Touch Customer Service at firstname.lastname@example.org. A Return Merchandise Authorization (RMA), which will be provided by Legacy Touch, is required for all returns/exchanges. Materials must be received within 30 days from the date that the RMA was issued. Any items returned without an RMA will not be processed.
Ring products requiring a size adjustment will be subject to a $35 administration and processing fee. All rings can be resized larger up to one full ring size. Rings that are size 13 or smaller can be resized smaller up to one full ring size. Use of local, licensed ring jewelers for ring resizing is acceptable. Please obtain a receipt and proof of service from any non-Legacy Touch provider for your records. Staying within the aforementioned resizing parameters will not affect the integrity of the fingerprint. The customer is responsible for any applicable shipping and handling fees required to send their ring(s) to Legacy Touch for resizing.
To obtain warranty, replacement or ring resizing services, please contact Legacy Touch Customer Service at email@example.com or toll free at 1-855-802-6800.